Outside rights that cannot legally be excluded, Zolay Nights does not offer voluntary returns or exchanges for change-of-mind purchases.

Your statutory rights

This policy does not limit any mandatory rights you have under applicable consumer law, including rights relating to faulty, damaged, misdescribed or incorrect goods.

Where a statutory cooling-off right applies to an online purchase, including in the European Union or United Kingdom, you may exercise that right within the period required by law. Where an item is supplied with a hygiene seal, opening or removing that seal may affect cancellation eligibility where applicable law permits.

Faulty, damaged or incorrect orders

Contact Andrew@zolaynights.com promptly with your order number, a description of the issue and clear photographs. We will provide instructions and, where required by law, an appropriate repair, replacement, price reduction or refund. Do not send goods back without contacting us first.

Condition, costs and refunds

Where a return is accepted, items must be returned with all supplied packaging and accessories unless the goods are faulty or applicable law provides otherwise. Approved refunds are issued to the original payment method; bank processing times may vary.

Return shipping costs are handled as required by applicable law. Zolay Nights covers reasonable return costs for verified faulty, damaged or incorrect goods where legally required.