HELP
Frequently asked questions.
Clear answers about products, materials, fit, care, shipping and returns.
About Zolay Nights
What kind of store is Zolay Nights?
Zolay Nights is a lifestyle store for home, rest and personal style, offering thoughtfully chosen pieces for everyday comfort, rituals and self-expression.
Silk & fit
What is a silk bonnet?
A silk bonnet is a soft head covering worn during rest. Our product pages explain the silhouette, closure, crown capacity, layers and materials for each design.
How do I choose a bonnet style?
Start with hair length and volume, then choose how you want the opening to feel. Slip-on styles are simple; tie, buckle and drawstring designs allow adjustment; long pouches give braids, extensions and longer hair more downward space.
How should I wash a silk bonnet?
Use cool water and a silk-safe detergent, handle gently without twisting, and air-dry away from direct heat. Follow the product care label first.
Is silk the same as satin?
Silk is a fiber; satin is a weave that can be made from silk, polyester or other fibers. Read the exact product material and layer details rather than relying on the word satin. Our silk and satin comparison explains the difference.
What if a bonnet slips, feels tight or feels warm?
Choose enough room for your hair and an opening that feels secure without pressure. Adjustment can help, but comfort varies with head size, hairstyle and climate. Loosen or remove a bonnet if it feels uncomfortable. Compare closures in our bonnet fit guide; contact us before buying if you need a specific measurement.
Jewelry
What materials are used in the jewelry collection?
Current necklaces use a stainless steel base. Finish, plating, zircon, stone, glass pearl and other components vary by piece and are listed separately.
How should jewelry be cared for?
Wipe after wear, store dry and separately, avoid abrasive cleaners and follow the exact product listing for plated, stone or pearl details.
Are the necklaces waterproof or hypoallergenic?
We do not make a blanket waterproof, tarnish-free or hypoallergenic claim. A stainless steel base does not identify every finish, stone or decorative component. Check the individual listing and avoid a piece if its stated materials are unsuitable for you. See Materials & Care.
Shipping & returns
Where do you ship?
We currently ship to the United States and Canada. Necklace-only orders ship free to both destinations. Sleep items ship for $10 per item to both destinations, with no free-shipping threshold. In mixed orders, shipping is charged only for sleep items. See our Shipping page for mixed-order rules and delivery estimates.
How long does delivery take?
Current guidance is 7–10 business days after dispatch. Tracking is provided when the order ships.
What is the return window?
Eligible unopened, unworn and unused products in their original packaging may be returned within 30 calendar days of tracked delivery. Opened, tried-on or worn items are excluded from change-of-mind returns; faulty or incorrect goods are handled separately. Read the Returns policy before opening your order.
Still need help? Email care@zolaynights.com with the product name, SKU or order number.
