Before starting a return

Please contact us with your order number, the item you wish to return, and the reason. We will confirm current eligibility and provide instructions before you ship anything back.

Condition of returned items

For hygiene and product-care reasons, returned wearable items must be unworn, unwashed, unaltered, and in their original condition and packaging. Items showing use or damage after delivery may not be eligible.

Final-sale and excluded items

Items marked final sale and any exclusions stated on the product page or at checkout are not returnable except where required by law.

Damaged or incorrect orders

Contact us promptly through our contact page and include clear photos of the item and packaging so we can review the issue.

Refund timing

Approved refunds are issued to the original payment method after inspection. Financial institutions may need additional time to display the credit.