Customer care
Returns
A clear 30-day policy for unopened products, with support for faulty or incorrect orders.
30-day return eligibility
To request a return, email care@zolaynights.com within 30 calendar days of tracked delivery and include your order number. The product must be unopened, unworn, unused and in its original packaging. Do not send goods back before receiving return instructions.
Hygiene-sensitive sleep items
Silk bonnets, hair wraps and other wearable sleep products must be unopened, unworn, unused and in their original packaging to qualify for a preference or change-of-mind return. Opened, tried-on, worn, washed, altered, damaged after delivery, or incomplete items cannot be returned for hygiene reasons.
Jewelry
Jewelry follows the same 30-day eligibility window and must be unopened, unworn, unused and in its original packaging. Please check the selected style or finish before opening the package. Faulty, damaged or incorrect jewelry is handled separately below and is not treated as a change-of-mind return.
Faulty, damaged or incorrect orders
If your order arrives faulty, damaged, materially different from its description, or incorrect, contact care@zolaynights.com promptly. Include your order number, a description of the issue, and clear photographs of the product and packaging.
We will assess the issue and provide the remedy required by the consumer-protection law that applies to your purchase. Depending on the circumstances and applicable law, that may include replacement, refund, or another appropriate remedy.
Return shipping and original delivery fees
For an eligible preference or change-of-mind return, the customer is responsible for return shipping and the original delivery fee is not refundable. For verified faulty, damaged or incorrect goods, Zolay Nights covers reasonable return costs where required by applicable law.
Refund timing
After an approved return is received and inspected, the refund is issued to the original payment method. Your bank or payment provider may require additional processing time.
Last reviewed: September 18, 2026. This policy is written for our current United States and Canada market and is not legal advice.